There are many scenarios where a recording might be interrupted, and it can be frustrating to lose your progress! That's why we have done our best to save in-progress recordings that get unexpectedly interrupted. If one of these things happens to you, there is a good chance we have saved your recording:
Your phone shuts off
Your internet or cellular connection cuts out
You navigate away from Remento to answer a phone call or respond to a notification
You need to step away and forget to pause the recording
Your phone or computer falls asleep
Your dog eats your phone (so sorry about that!)
To reduce the risk of device-related interruptions, make sure to adjust your phone's settings:
Check Your Device Settings: Ensure your phone does not automatically enter sleep mode or lock too quickly. Consider extending the auto-lock time or disabling sleep mode entirely while recording.-
Check Your Device and Browser: Ensure your device and browser are compatible with Remento. Update your browser or switch to a different one if issues persist.
Can I retrieve the recordings?
We do have some limitations on how we can handle these scenarios. The good news is, when you go back to Remento and try recording the same prompt, you may be able to submit your previous recording.
Log in to Remento
Open a browser and navigate to Remento's website.
Enter your login credentials to access your account.
Access the Prompts Tab
Once logged in, locate the "Prompts" tab in the navigation menu.
Select the Prompt
Find the same prompt you were recording
Continue through the recording process until you see the pop-up below:
From here, you can choose to start over, resume recording, or submit the previous recording. Unfortunately, in the above scenarios, we are not able to show you the previous recording, even though it is safe and sound uploaded into Remento. Once you submit the recording, you will be able to view all of your recordings in your Stories section.
For users looking to view and access previously saved recordings, navigate to the "Stories" tab in your account. This section allows you to manage and continue working on all your saved recordings.
Additional Tips for Avoiding Interruptions
Use a stable internet connection to minimize disruptions.
Avoid multitasking on your device while recording to ensure optimal performance.
You may also want to check that your device’s automatic sleep setting is turned off to prevent recordings from being interrupted.