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How It Works: Remento + Partner Programs

Learn how to activate your complimentary Remento account, set up your profile, and start preserving cherished memories of your loved one through our storytelling service.

Welcome to Remento

If you received access to Remento through one of our partners, you can use Remento to preserve meaningful memories and stories through simple voice recordings.

Remento makes it easy to:

  • Record and preserve memories through simple voice recordings

  • Organize stories with thoughtful prompts

  • Share access with family members who want to contribute

  • Create a lasting digital collection of memories

💡 Your partner program may include complimentary or special access to Remento. The details of your access, including how long it is available, may vary depending on the partner program. Please refer to your activation email for details.

Getting Started

Once your partner has provided your Remento access, you can activate your account and begin recording your stories.

Activate Your Account

You can activate your Remento account in two ways:

Use the Email Instructions

  • Check your email inbox for an activation email from Remento

  • Click the activation link provided

  • Follow the prompts to get started

Scan the QR Code

Some partner programs may provide a QR code on printed materials or other communications.

  1. Use your smartphone camera to scan the QR code.

  2. Follow the link to begin activating your Remento account.

  3. Follow the on-screen instructions.

Create Your Profile

From either of the above two paths, you'll be asked to sign in using your email. After doing so, you'll set up your account with the following details:

  • Your name (prefilled for you to confirm or update)

  • Phone number (optional, but recommended for account recovery)

After entering this information, click Continue, and then click on Activate your account to make your account active. If you want help with activation, you can reach out to our customer support team at this step.

Complete Your Onboarding

After activating your account, you'll be onboarding onto Remento with three important steps. You can skip this and add these details later as well, if need be:

1. Choose or Add Prompts

Remento offers a curated collection of prompts designed to help you share meaningful stories. You can:

  • Browse the available prompt categories

  • Select the prompts that resonate with you

  • Add your own custom prompts for personalized storytelling

2. Choose Your Writing Style

Select how you'd like your stories to be written:

  • Choose the tone and style that best represent your voice

  • This helps Remento transcribe and format your recordings in a way that feels authentic to you

3. Invite Collaborators

  • Invite family members or friends to contribute their own stories

  • Collaborate on capturing memories together

  • Share access with loved ones who want to participate

Once you've completed these steps, you'll be redirected to your Remento account dashboard, where you can start recording right away.

Begin Recording

After onboarding, you're ready to preserve your memories! Simply:

  • Select a prompt from your collection

  • Press record and share your story

  • Save and organize your recordings in your account


For Shared Email Addresses

If Two Family Members Share the Same Email

If you're using a single email address for two activations, you'll need to take an extra step during the activation process.

How it works:

  1. You'll receive individually addressed activation emails for each person

  2. Sign in using your shared email address

  3. You'll be asked to confirm whose account you're activating

  4. After doing so, you'll go through the same activation and onboarding process as stated above.

  5. Repeat the process for each user

  6. Once both users are set up, you will be able to choose the project relevant to the user from the drop-down menu in the top left

Selecting the user upfront ensures each person gets their own dedicated space and each person's stories and recordings remain separate and organized.


Frequently Asked Questions

When will I receive my Remento activation materials?

Your activation instructions will depend on the partner program you received Remento through. You may receive an email, QR code, or other instructions from the partner or from Remento.

Does the activation link expire?

Your activation link does not expire, so you can activate your account whenever you're ready. We understand that this may not be the right time, and there's no rush. When you feel ready to begin preserving memories, your activation link will be waiting for you. You can also use the QR code on your printed flyer to activate it at any time.

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