Getting Started
Your Smart Cremation package includes access to Remento's story-preserving service. Follow these simple steps to activate your account and begin recording memories.
Activate Your Account
You can activate your Remento account in two ways:
Use the Email Instructions
Check your email inbox for an activation email from Remento
Click the activation link provided
Follow the prompts to get started
Scan the QR Code
Locate the QR code on your Remento flyer included with your Smart Cremation package
Use your smartphone camera to scan the code
Follow the link to begin activation
Create Your Profile
From either of the above two paths, you'll be asked to sign in using your email. After doing so, you'll set up your account with the following details:
Your name (prefilled for you to confirm or update)
Phone number (optional, but recommended for account recovery)
After entering this information, click continue, and then click on Activate your account to make your account active. If you want help with activation, you can reach out to our customer support team at this step.
Complete Your Onboarding
After activating your account, you'll be onboarding onto Remento with three important steps. You can skip this and add these details later as well, if need be:
1. Choose or Add Prompts
Remento offers a curated collection of prompts designed to help you share meaningful stories. You can:
Browse the available prompt categories
Select the prompts that resonate with you
Add your own custom prompts for personalized storytelling
2. Choose Your Writing Style
Select how you'd like your stories to be written:
Choose the tone and style that best represent your voice
This helps Remento transcribe and format your recordings in a way that feels authentic to you
3. Invite Collaborators
Invite family members or friends to contribute their own stories
Collaborate on capturing memories together
Share access with loved ones who want to participate
Once you've completed these steps, you'll be redirected to your Remento account dashboard, where you can start recording right away.
Begin Recording
After onboarding, you're ready to preserve your memories! Simply:
Select a prompt from your collection
Press record and share your story
Save and organize your recordings in your account
Two users on the same email
Important Information for users who share the same email
If you're using a single email address for two activations, you'll need to take an extra step during the activation process.
Confirming the User to activate
We will send individually addressed activation emails to both users on the same email address.
You will sign in using your email
You'll be asked to confirm whose account you're activating
After doing so, you'll go through the same activation and onboarding process as stated above.
Repeat the process for each user
Once both users are set up, you will be able to choose the project relevant to the user from the drop-down menu in the top left
Selecting the user upfront ensures each person gets their own dedicated space and each person's stories and recordings remain separate and organized.