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Managing my Remento Account

Learn how to manage your Remento profile, subscription, active projects, add-ons, and notification preferences from your account settings.

You can manage your profile, subscription, projects, add-ons, and notification preferences directly from your Remento account.

Accessing My Account

  1. Log in to your Remento account.

  2. Click My Account in the lower-left corner of the screen.

  3. From here, you can manage your account settings.

My Profile

You can update your personal information and account details.

  1. Under My Profile, click Edit Profile.

  2. You can update your:

    • Profile picture

    • Name

    • Phone number

    • Timezone

  3. Click Save to apply your changes.

Subscription Details

You can manage your subscription and billing information from your account.

Who can manage the subscription:

  • Life Story Book: Only the project host or the account purchaser can manage subscription details.

  • Baby Book: Only the account purchaser can manage subscription details.

If you don’t see Subscription Details, you’re likely not the project host or account purchaser. Ask them to make these changes.

  1. Under Subscription Details, click Manage Subscription.

  2. You’ll have the option to:

    • Change your subscription type

    • Update your billing information

    • Cancel your auto-renewal

  3. Click Save to apply your changes.

Active Projects

You’ll see a list of all the projects you have with Remento. Select Project Settings to be redirected to the settings page for that specific project. From there, you can view and update the settings for that project.


​Who can access Project Settings:

  • Life Story Book: Only the project host and the storyteller.

  • Baby Book: Only the purchaser and the Co-Parent.

Add-ons

You can purchase additional products for your existing Remento account, including:

  1. Legacybox

  2. Storyteller Welcome Workbook

Notification Settings

You can choose which notifications you’d like to receive by email or text.

  1. Under Notification Settings, click Edit Notification Settings.

  2. Select the notifications you’d like to receive via Email and Text.

  3. Click Save to apply your changes.

Frequently Asked Questions

Why don’t I see Subscription Details in My Account?
Subscription management is available only to certain people:

  • Life Story Book: The account purchaser or Project Host can manage the subscription.

  • Baby Book: Only the account purchaser can manage the subscription.

If you’re not the purchaser or Project Host, please reach out to them and ask them to make the subscription change for you.


​Can the storyteller change the subscription or billing information?
Not unless they are also the project host or account purchaser. In a Life Story Book, only the project host or account purchaser can manage the subscription.

How do I cancel my auto-renewal?
Log in, click My Account, then Subscription Details > Manage Subscription. Choose the option to cancel your auto-renewal and click Save.

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