We want you to feel completely confident when you invest in preserving your family's stories. That's why every Remento purchase is backed by our 100% money-back guarantee.

If you're not satisfied with your Remento product for any reason, we'll provide a full refund.

To qualify for a refund under our guarantee, you must submit your request within 30 days of completing your purchase.

Our money-back guarantee applies to:

To request a refund, please send us a message through chat (using the icon at the bottom right of the page) or email us. Our team will provide access to our automated self-serve refund system and guide you through the process.

If more than 30 days have passed since your purchase, your order is no longer eligible for our standard money-back guarantee. However, our Customer Support team is happy to review your situation and check if there are any available options to assist you.

Who can request a refund?

Only the original purchaser (the person whose payment method was used) can request and receive a refund.

When should I expect to receive my refund?

Your refund will be returned to your original payment method within 5–10 business days, depending on your bank’s processing time.
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​I purchased a gift card. Can I get a refund on that?
Yes, gift cards are covered under our money-back guarantee if you request a refund within 30 days of purchase.
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What if I received my Remento product as a gift?
The guarantee still applies to gift purchases. The 30-day period starts from when the original purchase was made. The original purchaser will need to contact us so we can proceed with the refund.

Can I get a partial refund if I only want to return one item from my order?
Yes. If you ordered multiple products or services, we can process a refund for specific items as long as it is within our 30-day refund window.