Want to learn more about the types of notifications Remento sends?
Visit our article 🔗 How does Remento communicate with users?
How do I change my notification preferences?
You can change the types of notification messages you receive from Remento directly from your settings page.
Tap "My account" in the bottom left corner.
Tap "Edit notification settings"
3. Select or unselect which notifications you'd like to receive.
Note: This list of notifications will be tailored to the project(s) you have access to.
Want to learn more about the types of notifications Remento sends?
Visit our article 🔗 How does Remento communicate with users?
How do I change my storyteller's notification preferences?
If your storyteller hasn't yet logged into Remento, you can manage their notification settings on their behalf.
Tap "Project settings" on the left navigation bar.
Tap "Manage notification settings"
3. Select or unselect which notifications you'd like them to receive.
👉 Note: You can only modify their notifications if your storyteller hasn't signed into Remento and claimed their account. Once they do, they'll have to change their preferences themselves.
How can I opt-in to receive SMS (text) messages?
If you didn't provide your phone number during checkout, simply:
Log in to your Remento account.
Navigate to "My account"
Tap "Edit profile"
Provide your phone number and press the save button.
How can I opt-out of SMS (text) messages?
You can remove your phone number from your account (see video below).
Alternatively, you can also reply to an SMS from Remento with the word STOP. This will permanently turn off SMS notifications from Remento until you text UNSTOP. If a text prompt is missed, navigate to the "Prompts" section in your account, select the relevant prompt, and click "Send Now." Ensure no duplicates exist by removing the previous prompt.
How can I unsubscribe from Remento's marketing emails?
You may occasionally receive Remento emails featuring discounts, promotions, and new products. You can unsubscribe from any other emails by tapping the "Unsubscribe" hyperlink in any promotional email Remento sent. Additionally, you may request to unsubscribe from all emails during subscription cancellation to streamline the process. Note that unsubscribing from promotional emails does not exclude essential emails about your account or projects.
If you continue to receive unwanted emails after unsubscribing, check your email toggle settings in account preferences or report the issue to Remento support.
How do I update my time zone?
To update your time zone, visit your account settings. We send out prompts in the time zone selected for the Storyteller's account.
How do I update my Storyteller's time zone?
To update your Storyteller's time zone:
Go to Project Settings
Find the Storyteller section
Select the Edit storyteller details link
Select or search for your Storyteller's time zone. This will help us to send notifications to them at a good time for them.
