Change your storyteller's email address
If your storyteller hasn't logged in yet
You can update their email address yourself through your project settings:
Log into your Remento account
Click "Project Settings" in the left navigation
Click "Edit Storyteller Details"
Update their email address and click "Save"
👉 Note: To ensure the security of your storyteller's account, you can only modify your storyteller's email address in the settings if they haven't yet signed into Remento.
If your storyteller has already logged in
Once your storyteller has signed into their account, email changes require extra security verification. The storyteller needs to contact our support team.
Changing your email address (as the host/storyteller)
If you need to update the email address for your own Remento account:
Contact our support team - For security reasons, we handle host email changes manually to protect your account and billing information.
FAQ
How do I change my storyteller's email address?
To change your storyteller's email address, simply log into your Remento account, navigate to "Project settings" in the left navigation bar, and tap "Edit storyteller details." If you don't see that option, it means your storyteller has already logged into Remento, and you'll need our customer support team to help change it.
Can my storyteller change their own email?
Not directly through the platform. They'll need to contact support or ask you to help coordinate the change.
How long before the new email starts receiving prompts?
Email changes typically take effect within 24 hours. The next weekly prompt will go to the new address.
Can I change emails after the book is printed?
Yes! Email addresses can be changed at any time during or after the storytelling year.
