One of the most common questions we receive is how recordings are preserved long-term. Your memories are always yours, and Remento allows you to download everything you’ve created at any time. This ensures you’ll always have secure access to your content on your own device, independent of the platform.

You can download each recording by following the instructions below.

From there, you can move that recording file into your personal storage. Keep in mind that if you decide to deactivate your Remento account, access to your saved recordings will be lost. To retain a copy of your recordings, it is essential to download them before proceeding with account deactivation or requesting a refund.

Remento is dedicated to keeping you informed about significant changes to its services, policies, or operations. In such events, users will be notified in advance and provided with an opportunity to download and preserve all their recordings for continued access.

Can I share downloaded content with family? Absolutely! These are your family memories. Share recordings, stories, and e-books; however works best for your family.

Can I download everything at once? Currently, stories can be downloaded individually. If you’d like a backup of all your recordings, send us a message through the Remento chat in the lower right-hand corner, and our team will be happy to provide it. We’re also working on making bulk download options available in the future.