One of the most common questions we receive is how recordings are preserved long-term. Your memories are always yours, and Remento allows you to download everything you’ve created at any time. This ensures you’ll always have secure access to your content on your own device, independent of the platform.
Download your recordings
You can download each recording by following the instructions below.
Log in to your Remento account
Go to the Stories page
Select the story you want to download
Click Download, then Continue to download
You can also request a backup of all your recordings by following the instructions below.
Log in to your Remento account
Go to Project Settings
Scroll down to Backup
Click Request backup, then Continue to create backup
Once requested, we’ll send you an email with a clickable link to download a backup of your stories.
Remento's Commitment During Policy Changes
Remento is dedicated to keeping you informed about significant changes to its services, policies, or operations. In such events, users will be notified in advance and provided with an opportunity to download and preserve all their recordings for continued access.
Frequently Asked Questions
Can I share downloaded content with family? Absolutely! These are your family memories. Share recordings, stories, and e-books; however works best for your family.
Can I download everything at once? Currently, stories can be downloaded individually. If you’d like a backup of all your recordings, send us a message through the Remento chat in the lower right-hand corner, and our team will be happy to provide it. We’re also working on making bulk download options available in the future.
Can I download my photos and written stories along with my recordings?
No, when you download your recordings, only the audio and video files are included. Photos and written stories are not included in the download.