We understand the importance of safeguarding your content. At Remento, safeguarding those memories is the heart of what we do.
Here are the steps we take to ensure your stories stay safe:
Everything is private by default: Only the people you invite can access your family’s personal information and content – including the questions, photos, and recordings.
Your data is secure: We comply with state-of-the-art security standards to protect your data. All stories are encrypted in our database, and communication between your browser and our platform uses secure protocols.
You can download your stories at any time: You, your storyteller, and any collaborators you invite can download any content recorded on Remento at any time.
Note: You may access our full Privacy Policy and Terms of Service at any time for more information.
Frequently Asked Questions
What if Remento shuts down?
While we're committed to serving families for the long term, we maintain a data continuity plan that would provide advance notice and ample time to download your content.
Do you sell my data?
Never. We're a subscription service. Your payment is our business model, not your data.
How long do you keep my data after I delete my account?
Personal data is removed from active systems within 30 days. Encrypted backups are purged within 90 days. We may retain minimal account information for legal and accounting purposes only.