🎯 Quick answer: Remento uses a subscription model to support ongoing storytelling features like sending prompts, recording stories, and Speech-to-Story technology. If you don't renew, you keep all your existing content - you just can't create new stories. You can cancel your subscription at any time.

For just $99, Remento gives you everything needed to preserve your loved one's stories as a treasured family keepsake: a full year of expert-curated weekly prompts, Speech-to-Story™ technology that transforms recordings into beautiful narratives, unlimited cloud storage and family collaboration features, plus one hardcover book (up to 200 pages, free US shipping) with QR codes that link to the original recordings - creating a unique blend of written memories and spoken voice that captures irreplaceable family history with no writing required.

Learn more: Remento's Pricing Guide

Your first year includes everything you need to capture and preserve memories, and renewal simply continues that journey. After your first year, our optional subscription enables you to do things like send new prompts, record new memories, and turn new recordings into written stories - all of which costs us money. However, if you're not interested in recording stories beyond the first year, you can cancel your subscription at any time and retain access to all of the content you've created.

The good news: You can cancel your renewal at any time, and if you do, you never lose access to your existing recorded content.

When you renew your subscription, you have flexible options:

At any point in the future, you can reactivate your subscription, which will re-enable all disabled features.

What happens when I cancel my subscription?

When you cancel, you keep full access to all Remento features until your current subscription period ends. After that, your account transitions to view-only mode, but you never lose your stories or recordings. What you keep forever includes access to all existing stories and recordings, working QR codes in your printed books, the ability to order additional book copies anytime, and complete viewing access through Remento's web app. What becomes unavailable includes creating new stories or recordings, using Speech-to-Story™ technology for new content, and adding new prompts or starting new projects.

Can I resubscribe after canceling?

Absolutely! There's no time limit and you can resubscribe weeks, months, or even years later. When you do, all your content will be exactly where you left it, you immediately regain full access to all features, your new subscription starts the day you renew, and there are no penalties or reactivation fees.

Can I pause my subscription instead of canceling?

Remento doesn't offer a formal pause feature, but canceling and resubscribing works the same way. Your billing stops when you cancel, and you can restart whenever you're ready without losing any content or paying extra fees.

Will QR codes in my book stop working if I don't renew?

No, QR codes in your printed books work permanently, regardless of your subscription status. You'll always be able to access your original recordings by scanning the codes with any smartphone or tablet.

Can I download my recordings if I don't renew?

Yes, you can download your stories for personal use even without an active subscription. Your original audio and video recordings remain accessible through the QR codes in your printed book and through your Remento account, allowing you to save copies of your family's memories to your own devices.

When does my subscription begin?

Billing starts immediately if you're creating a project for yourself, or on the gift delivery date you select for someone else.

Can I still order books for family members after canceling?

Yes! You can order additional copies of any books you've created, even without an active subscription. Books cost $69 each (up to 200 pages) or $99 each (201-380 pages). You can also create new books using your existing stories.

Will I lose my stories if I don't renew?

No, all your existing stories and projects remain safely stored and viewable forever. Remento is designed to preserve family memories for generations, regardless of your subscription status.

How long do I have to resubscribe?

There's no time limit. You can resubscribe weeks, months, or even years later, and all your content will be exactly as you left it. Your family's story is never truly closed.

Do I get surprised by renewal charges?

No, Remento sends email reminders 30 days before your renewal date and again as the renewal approaches. You can cancel anytime before the renewal to avoid charges.