We hope you've enjoyed preserving your family's legacy with Remento. If you've decided it's time to close this chapter, here's a guide on how to cancel your account.
Before you cancel
Before taking steps to cancel, consider:
Your subscription remains active until the end of your current billing period
You can still access and enjoy all features during this time
Cancelling means you'll lose the ability to edit stories or create new ones
How to cancel your account
Log in to your Remento account
Navigate to "My Account" in the bottom left corner on desktop or by clicking on ≡ symbol on mobile.
Under the section called "Subscription details" press "Project settings" and follow steps to cancel your account.
Don't see "Subscription Settings"?: Only the billing owner associated with your family's Remento account (who shared their credit card number) can adjust their subscription details. If you'd like to make a change to your subscription settings and don't see this option, shoot us an email: support@remento.co
What happens after you cancel
If you don't renew, you'll have view-only access to all projects associated with your subscription. You can still order books with existing stories, but you won't be able to edit stories, record new ones, or start new projects.
Learn more: What happens if I don't renew my subscription?
Reactivating your account
Changed your mind? Your unwritten memories are piling up, but it's not too late:
You can resubscribe at any time
Reactivation restores full access to all features
Your new subscription starts on the day you renew
💡 Need more help? Get support from our friendly customer support team by sending us an email at support@remento.co
Frequently Asked Questions
Will I lose all my stories if I cancel?
No, you'll still have view-only access to all your existing content.
Can I get a refund if I cancel mid-subscription?
We don't offer partial refunds, but you'll retain full access until the end of your paid period.
If I resubscribe later, will my old stories and projects still be there?
Yes, all your content will be right where you left it, ready for new chapters.