Your Remento subscription will renew after your first year to allow you to continue telling stories. If you're not interested in renewing, you can cancel your auto-renewal without any impact to your account prior to the renewal date.
Here is how to cancel auto-renewal:
Log in to Your Remento Account: Use your credentials to access your account.
Navigate to "My Account":
On desktop: Look for "My Account" at the bottom-left corner of the page.
On mobile: Tap the hamburger menu (≡ symbol) to access the "My Account" option.
Go to "Subscription Details": Within "My Account," locate the section labeled "Subscription details."
Select "Manage Subscriptions": From here, access the option to manage your subscriptions.
Cancel Auto-Renewal: Once in the subscription management area, select the "Cancel auto-renewal" option.
Confirm the Cancellation: Follow the prompts to finalize your decision.
Don't see "Subscription Settings"?: Only the billing owner associated with your family's Remento account (who shared their credit card number) can adjust their subscription details. If you'd like to make a change to your subscription settings and don't see this option, shoot us an email.
Frequently Asked Questions
Will I lose all my stories if I turn off auto-renew?
No, you'll still have view-only access to all your existing stories.
Even after you cancel auto-renewal, your subscription will remain active until the end of your current billing period.
