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Understanding Your Remento Subscription
Understanding Your Remento Subscription

Here's an overview of what's included, renewal options, cancellation policies, and answers to frequently asked questions.

Updated over a month ago

Your family's stories are invaluable. Let's explore how Remento helps you transform those cherished memories into a lasting legacy.

Included in your Remento subscription

When you start your Remento journey, here's what your purchase includes:

  • One Storyteller account. This person will be recording their memories.

  • Unlimited stories for a full year.

  • Our Speech-to-Story™ technology that converts spoken words into written stories.

  • A credit for a hardcover, color-printed book that can ordered anytime.

  • Secure digital storage for all your memories and recordings.

Renewing your subscription

  • After one year, you can continue recording stories for $99/year or $12/month.

  • Your subscription and renewal covers all Storytellers in your account.

  • An active subscription allows you to edit existing stories and add new ones.

Buying for more storytellers

  • Expand your family's narrative by adding more Storytellers for a one-time fee of $99 each.

  • Includes unlimited stories for a year and a credit for a hardcover, color-printed book that can ordered anytime.

Pro Tip: Adding a new Storyteller resets your subscription renewal date and gives you more time for all Storytellers to keep recording. For example, if you add a Storyteller on March 1, 2025, your new renewal date for all Storytellers becomes March 1, 2026.

Subscription start date

  • Your subscription begins when your Storyteller receives their gift and invitation to join Remento. If you purchase Remento and select to deliver it to someone as a gift in the future, your subscription will not start until the gifting date.

  • If you select to start a project for yourself, your subscription begins immediately.

Cancellation policy

  • We offer a full refund within 30 days of your initial purchase.

  • You can cancel your subscription anytime in the "My Account" section of Remento.


Frequently Asked Questions

What are my options for renewing my Remento subscription?

You can renew your subscription for $99/year or $12/month, regardless of how many Storytellers you've added.

Can I buy Remento for more than one Storyteller?

Yes, you can add more Storytellers for a one-time fee of $99 each. This includes unlimited stories for that Storyteller and one printed copy of their book.

Will I be charged a renewal fee for multiple subscriptions if I purchased Remento for multiple people?

No, you will only be charged one renewal fee no matter how many Storytellers you originally purchased for.

Can I start multiple projects for a Storyteller?

Yes, it's free for the host or the Storyteller to start as many projects as they want for that Storyteller. You only pay when you want to print the book.

How much does it cost to print additional copies of a book?

Additional copies of a Storyteller's book can be printed for $69 each.

How often does my subscription auto-renew?

Your subscription auto-renews 12 months after the project start date of your most recent purchase.

What happens to my subscription date when I add a new Storyteller?

Adding a new Storyteller "restarts the clock" on your digital subscription. For example, if you initially subscribed on January 1, 2024, and add a new Storyteller on March 1, 2024, your new renewal date becomes March 1, 2025.


💌 Need more help? Get support from our friendly customer support team by sending us an email at support@remento.co


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