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Setting up accounts from a Bundle purchase
Setting up accounts from a Bundle purchase

Frequently asked questions about the bundle promotion on Remento

Updated this week

Remento is not currently offering a promotion to bundle two Remento books.

Remento offered a promotion that allows you to gift Remento to two different people at a discount. Here are a few helpful tips about how to activate your bundle purchase:

Step 1: Set up your two storytellers

After you purchased the bundle, we emailed you instructions on how to set up your two Storytellers. This includes customizing their gift delivery, adding extras, and selecting their first prompts. Either click on the buttons included in the email, or use the unique codes.

Email Subject: Action required: Send out your gifts! 🎁

πŸ€” Didn't receive the email? Search for an email titled "Action required: Send out your gifts! 🎁", and be sure to check your spam folder.

Frequently Asked Questions

What if I didn't receive the email?

Look for an email titled "Action required: Send out your gifts!" Be sure you're using the email you used to make the purchase, and check your spam folder. If you still do not see the email, please contact us atΒ support@remento.co.

What if my two Storytellers share an email address?

On Remento, all Storytellers must have a unique email address. If your Storytellers share an email address, learn more about your options in this article: Gifting Remento to Multiple People

How do I schedule and send out the gift delivery to the people I had in mind when I purchased the bundle?

Please go to the email we sent you with the subject line "Action required: Send out your gifts!"Β and use the buttons to set up your two gift recipients. If you already set up one Storyteller, click on the second button in the email. Alternatively, you can use the coupon codes included in the email to set up the accounts.

Can I use one of my bundle credits for myself?

Yes, you can buy the bundle and set it up for yourself to tell stories. When you select to redeem the bundle credits, select "Me" as the Storyteller during setup.

I'm stuck in a loop trying to activate my second storyteller!

Read more here.

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