Remento

Here's how to enable camera and microphone access so you can share your memories with Remento.

What do I do if I decline camera/microphone permissions?

What do I do if I experience an error uploading my video?

What do I do if I see "Unsupported browser detected"?

What do I do if I see a "Story processing..." screen?

Need to update an email address for yourself or your storyteller? Here's how to make changes based on your specific situation.

How to change an email address

Why didn't my storyteller receive their welcome email?

Instructions for how to manually set the time zone for you or your Storyteller

How do I update the time zone of my Remento account?

Having trouble with Remento? These simple steps resolve most issues quickly.

Quick troubleshooting for recording issues

Technical troubleshooting

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