Remento

Here's how to enable camera and microphone access so you can share your memories with Remento.

What do I do if I decline camera/microphone permissions?

What do I do if I experience an error uploading my video?

What do I do if I see "Unsupported browser detected"?

What do I do if I see a "Story processing..." screen?

Need to update an email address for yourself or your storyteller? Here's how to make changes based on your specific situation.

How to change an email address

Why didn't my storyteller receive their welcome email?

Instructions for how to manually set the time zone for you or your Storyteller

How do I update the time zone of my Remento account?

Having trouble with Remento? These simple steps resolve most issues quickly.

Quick troubleshooting for recording issues

Learn how to quickly resolve common order issues, including tracking problems, delivery delays, and incorrect or damaged items.

Resolving Common Order Issues

Learn how Remento automatically saves interrupted recordings and how to retrieve them when your session is cut short due to device issues, connection problems, or unexpected interruptions.

Can I recover my recording?

How do I proceed if I deny camera or microphone access in Safari (Desktop/Mac)?

How do I proceed if I deny camera or microphone access in Safari (Mobile)?

How do I proceed if I deny camera or microphone access in Firefox (Desktop/Laptop)?

How do I proceed if I deny camera or microphone access in Chrome (Desktop/Laptop)?

How do I proceed if I deny camera or microphone access in Chrome (Mobile)?

How do I proceed if I deny camera or microphone access in Microsoft Edge (Desktop/Laptop)?

Technical troubleshooting

Sign In

Sign in

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.