Remento

Here's how to enable camera and microphone access so you can share your memories with Remento.

What do I do if I decline camera/microphone permissions?

What do I do if I experience an error uploading my video?

What do I do if I see "Unsupported browser detected"?

What do I do if I see a "Story processing..." screen?

Need to update an email address for yourself or your storyteller? Here's how to make changes based on your specific situation.

How to change an email address

Why didn't my storyteller receive their welcome email?

Instructions for how to manually set the time zone for you or your Storyteller

How do I update the time zone of my Remento account?

Having trouble with Remento? These simple steps resolve most issues quickly.

Quick troubleshooting for recording issues

Learn how to quickly resolve common order issues, including tracking problems, delivery delays, and incorrect or damaged items.

Resolving Common Order Issues

Learn how Remento automatically saves interrupted recordings and how to retrieve them when your session is cut short due to device issues, connection problems, or unexpected interruptions.

Can I recover my recording?

Technical troubleshooting

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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