Remento

When you finish recording a story, Remento's Speech-to-Story™ technology gets to work transforming your recording into a beautifully written narrative. During this process, you'll see a "Story processing..." screen.

Longer recordings: Up to 15 minutes for 20+ minute stories

- Audio recordings: 2-5 minutes
- Video recordings: 5-10 minutes
- Longer recordings: Up to 15 minutes for 20+ minute stories

Sometimes recordings can get stuck in processing for longer than expected. This can happen due to:

Audio quality issues - Background noise or very quiet recordings

Technical glitches - Temporary server or connection issues

High system load - During busy periods when many people are recording

- Audio quality issues - Background noise or very quiet recordings
- Technical glitches - Temporary server or connection issues
- High system load - During busy periods when many people are recording

What to do if your story stays "processing"

Give the system time to complete processing, especially for longer recordings or during busy periods.

Refresh your browser page - Sometimes the display gets stuck while the processing is completed

Check your Stories page - Your story might have processed successfully, but the screen didn't update

Try a different device or browser - Access your account from another device to see if the story appears

1. Refresh your browser page - Sometimes the display gets stuck while the processing is completed
2. Check your Stories page - Your story might have processed successfully, but the screen didn't update
3. Try a different device or browser - Access your account from another device to see if the story appears

📧 Contact support for stuck recordings

If your story is still processing after 30 minutes, let our customer support team know immediately. ​

Use a stable internet connection while recording

Close other browser tabs to free up memory

Keep your browser updated for the best compatibility

- Use a stable internet connection while recording
- Close other browser tabs to free up memory
- Keep your browser updated for the best compatibility

___________________________________________________________

Will I lose my recording if processing fails? No. All recordings are safely stored, even if processing gets stuck.

Can I record a new story while another is processing? Yes! You can continue recording new stories normally.

How long should I wait before contacting support? Wait 30 minutes for normal-length recordings, up to 1 hour for very long recordings.

Can I re-record if processing takes too long? Yes, but contact support first - we can usually rescue the original recording.

Will this affect my weekly prompts? No. New prompts will continue arriving as scheduled regardless of processing status.

What do I do if I see a "Story processing..." screen?

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What do I do if I see a "Story processing..." screen?

What "Story processing" means

When processing gets stuck

What to do if your story stays "processing"

⏰ Wait 30 minutes first

🔄 Try these quick fixes:

📧 Contact support for stuck recordings

Preventing processing issues

Frequently Asked Questions