When you're ready to record your memories with Remento, your device needs permission to access your camera and microphone. If you accidentally declined these permissions or they're blocked in your device settings, don't worry—this guide will get you recording again quickly.
Quick troubleshooting checklist
Try these solutions in order—most permission issues are resolved with the first step:
✅ Refresh the page and try again (fixes 70% of permission issues)
✅ Check the browser address bar for permission controls
✅ Update your device settings if the browser controls don't work
✅ Try a different browser as a backup solution
Why Remento needs these permissions
Remento requires camera and microphone access to:
Record your voice when creating audio stories
Capture video if you choose the video recording option
Ensure high-quality recordings that become part of your family's permanent collection
Step-by-step solutions by device and browser
🌐 Chrome
Desktop/Laptop
Desktop/Laptop
Tap the three dots (...) in the top-right corner
Tap "Settings"
Find "Site Settings" → "Permissions"
Refresh the page and try recording again
Mobile (iPhone/Android)
Mobile (iPhone/Android)
Tap the three dots (...) in the top-right corner
Tap "Settings"
Find "Site Settings" → "Permissions"
Enable Camera and Microphone for web.remento.co
🧭 Safari
Desktop/Mac
Desktop/Mac
Go to Safari menu → "Settings for web.remento.co"
Set Camera and Microphone to "Allow"
Refresh the page
iPhone
iPhone
Open the iPhone Settings app
Search for "Safari"
Scroll down to find "Camera" and "Microphone"
Set both to "Ask" or "Allow"
Return to Remento and try recording
🦊 Firefox
Desktop
Desktop
Look for the audio/video icons
Click them to remove the camera and microphone block
Refresh the page
⚡ Microsoft Edge
Desktop
Desktop
Click the lock icon next to the URL
Set Camera and Microphone to "Allow"
Or go to Edge Settings → "Cookies and site permissions" → Camera/Microphone
Make sure web.remento.co is not in the blocked list
Still having trouble?
Device-level permissions (iPhone/iPad)
If browser fixes don't work, check your device settings:
Open Settings on your iPhone/iPad
Find your browser (Safari, Chrome, Firefox, etc.)
Enable Camera and Microphone permissions
Return to Remento and try recording
Device-level permissions (Android)
Open Settings → "Apps"
Find your browser (Chrome, Firefox, etc.)
Tap "Permissions"
Enable Camera and Microphone
Return to Remento and try recording
Alternative recording options
Can't get permissions working? You have other options:
Try a different device - Sometimes switching to a phone, tablet, or computer solves the issue
Use a different browser - We recommend Chrome or Safari for the best experience
Record on your phone - Use your phone's voice recorder app, then upload the audio file (contact support for help with this)
Prevention tips for future recordings
Bookmark this page for easy access during future recordings
Always click "Allow" when browsers ask for camera/microphone permissions
Use Chrome or Safari for the most reliable recording experience
Keep browsers updated to ensure compatibility with Remento's recording features
Frequently Asked Questions
Will Remento access my camera when I'm not recording?
No. Remento only uses your camera and microphone when you're actively recording a story.
Can I record audio-only stories?
Yes! You can deny camera permission and still record audio stories with just your microphone.
What if my browser doesn't ask for permissions?
This usually means permissions were previously denied. Follow the browser-specific instructions above to reset them.
Why does Remento need these permissions?
To record your voice (microphone) and, optionally, your video (camera) when sharing your stories.
Are my recordings secure?
Yes. All recordings are private to your family and encrypted during transmission and storage.
Can I test my microphone before recording?
Yes! Remento's recording interface shows audio levels so you can confirm your microphone is working before starting your story.