How to purchase photo digitization
Remento is offering the option to add photo digitization to your purchase. This service is offered through Legacybox, the company that's helped over one million families digitize their photos and home videos. Right now, this is only available during your initial purchase of a Remento book and is not available to purchase separately. Interested in adding this to your Remento account but you've already purchased? Let us know by emailing support@remento.co
How it works
During the purchase of Remento, you will see the option to add photo digitization. You will select the number of photos you'd like digitized and add this to your cart.
You will also be asked to select a ship date and the address for shipping the photo digitization kit.
Receiving your kit
Legacybox will ship your kit on the date you selected during checkout, and the kit will arrive within 7 business days. The kit includes everything you need: packing materials, instructions, the box, and a prepaid return label.
Mailing your photos
Add your photos to the box and then use the prepaid label to mail the box to Legacybox.
Download your photos
Within 2-4 weeks, you will be notified by Legacybox that the photos are available to download.
Download the photos directly to your device or cloud storage like Google Drive or Dropbox. Now your photos are ready to be uploaded to Remento. Read below on how to add your photos to Remento.
Receiving your physical photos
Legacybox will mail the original photos back to the same address they were sent from. You can also select to have the photos returned to a different address once you receive your kit and register with Legacybox.
How to add photos to Remento
Now that your photos are digitized, you can make them a part of your Remento book!
First, a few basics about how adding photos works:
You can add photos as prompts. This is a great way to hear the story behind a photo and inspire your Storyteller's memories.
You can add photos after a recording. After a Storyteller shares their memories, Remento gets to work turning the Storyteller’s voice into a written story. You can add photos to any story, and you can do this anytime before printing the book.
Any invited person can add photos. The Storyteller, as well as their friends or family invited to the project, will be able to add photos.
Downloading the photos from Legacybox
It's important not to skip this step! To add photos to Remento, you will first need to download the photos from Legacybox. Once the photos are digitized, Legacybox will email a link with all the photos. Downloading and saving these to your device (phone, tablet or computer) or a cloud storage service like Google Drive or Dropbox will allow you to then use Remento's uploading tool to add the photos to your Remento book.
Helpful articles and tutorials for adding photos
Video tutorial: Adding Photos
Instructions on adding a photo as a prompt
Instructions on how to add or remove a photo on an existing story
Frequently Asked Questions
Where can I ship my box to?
Legacybox only accepts shipments from and delivers to addresses within the contiguous United States. This excludes Alaska, Hawaii, and international locations.
What size photos can I ship?
Legacybox can digitize photos as small as 1x1 inches and up to a maximum size of 8.5x11 inches. Note that photos must be removed from sleeves, frames, albums, or other containers before shipping.
Can I ship an entire scrapbook?
No, Legacybox does not accept scrapbooks or photos in albums. You will need to remove individual photos from the scrapbook before sending them in for digitization.
How long does this process take?
The process of digitizing your photos requires multiple steps with a few different time frames:
After you get a shipping confirmation from Legacybox on the ship date you selected, it will take 1-7 business days for you or your box recipient to receive their kit.
After you pack up your kit (which includes the box you will ship out), it will take 1-7 business days to arrive at Legacybox for digitization.
Legacybox will digitize your photos and notify you within 2-4 weeks.
Once your photos are digitized, Legacybox will ship your original photos back to you or to the specified address. This will take 1-7 business days.
Can I ship the box to my Storyteller?
Yes, during checkout, you can choose where to ship the Legacybox, including directly to your Storyteller. Simply provide their name and mailing address.
Can I receive the original photos (after digitization) at a different address?
Yes, you can request a change in the return shipping address if your order is still at Legacybox’s facility and has not been shipped yet. Contact Legacybox’s Customer Support Team for assistance.
Do I have to upload all the photos I digitize to Remento?
No, you are not required to upload all digitized photos to Remento. You can choose which photos to use in your Remento projects or keep them for other purposes.
What happens if I don’t use all my photo digitization credits in my first box?
Unfortunately, any unused credits cannot be carried over. When you select the number of photos to send to Legacybox, that is a flat fee for your order and includes the roundtrip shipping of one set of photos.
Does Legacybox edit or retouch my photos?
Legacybox performs minimal dust removal but does not offer extensive photo editing, restoration, or color correction. You can edit your digitized files yourself using photo editing software after receiving them.
What if I’m not satisfied with my digitized photos?
If you are dissatisfied with the results, Legacybox offers a 30-day return policy for store credit. You may also contact their customer support team to report issues within this timeframe.
How do I contact the support team at Legacybox?
You can contact the team at Legacybox by emailing questions@legacybox.com.